Privacy Policy

1. Introduction

Vilcom Sales ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our web platform, mobile application, and related services including location tracking features.

2. Information We Collect

• Personal Identification Data: name, email address, phone number, role, and user ID.
• Usage Data: interaction timestamps, call outcomes, engagement notes, and performance metrics.
• Location Data: GPS coordinates collected only when you explicitly grant permission while logging an engagement.
• Device Information: device model, operating system version, and push notification tokens.

3. How We Use Your Information

• Provide and improve the sales tracking and telesales workflow.
• Generate performance dashboards for agents and managers.
• Store engagement logs, including optional location data, for reporting and compliance.
• Send transactional emails and push notifications.
• Conduct analytics to enhance product features.

4. Location Tracking Feature

The mobile app can capture your GPS location when you log a visit or engagement. This feature is optional and only activated after you grant the OS-level permission. Location data is stored securely and used solely for:

• Mapping visits and footfall analysis for field agents.
• Improving route optimization and territory planning.

We never share raw location coordinates with third parties outside of aggregated, anonymized analytics.

5. Data Sharing & Disclosure

• We may share aggregated, non‑identifiable data with partners for statistical purposes.
• We will not sell or rent your personal data to advertisers.
• We may disclose information to comply with legal obligations or protect our rights.

6. Data Security

We employ industry‑standard encryption (TLS) for data in transit and encrypt sensitive fields at rest. Access to personal data is limited to authorized personnel only.

7. Your Rights

• Access: Request a copy of your stored data.
• Correction: Update inaccurate information.
• Deletion: Request removal of your personal data.
• Location Opt‑out: Disable GPS permission in your device settings at any time.

8. Retention

Personal data is retained for as long as needed to fulfil the purposes outlined in this policy or as required by law. Location logs are purged after 12 months of inactivity.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer at privacy@vilcomsales.com.